Complaint management software for your QMS

Challenge

When complaints turn into unnecessary costs

Unstructured complaint management not only puts a strain on your quality assurance, but also on your customer relationships - and has a direct impact on your profitability.

Undetected repeat failures: Without systematic detection, known failures recur and cause additional costs.
Unresolved causes: The lack of methods such as 8D, Ishikawa, or 5-Why makes structured analysis difficult.
High manual effort: Creating reports, emails, and evaluations ties up capacity and increases the likelihood of failure.
Inflexible processes: Complaint processes are difficult to adapt to internal specifications or standards.
Difficult collaboration: Communication with suppliers or specialist departments takes place without digital support.
Isolated systems: Complaints are not automatically linked to FMEA or action management.

Without powerful complaint management software, you risk recurring failures, customer dissatisfaction, and unnecessary process costs.

Solution

Manage your complaints systematically

With our complaint management software, you can manage your processes intelligently, in a networked and traceable manner – from the initial report to effective action.

Process complaints centrally: You can bundle internal, external, and supplier complaints in a uniform process.
Ensure standardized workflows: Predefined workflows and reports bring structure and speed to your processing.
Avoid repeat failures: Similar complaints are automatically recognized, allowing you to rule out repeat failures at an early stage.
Systematically link quality knowledge: Failure causes and actions are directly linked to FMEA and analysis modules.
Identify deviations early on: An early warning system alerts you to critical developments before they escalate.
Evaluate and improve in a targeted manner: You identify focal points, causes, and costs as a basis for your targeted optimization.
Implement actions effectively: Link actions to causes and track them in a timely manner.

This is how you turn complaints from a disruptive factor into a powerful tool and achieve higher quality, better processes, and fewer repeat failures.

A woman working on an 8D on the computer

Benefits

Key features at a glance

Integrated 8D/CAPA reports

Use standardized templates such as 8D, 4D, and CAPA reports - automatically filled in, compliant with standards, and customizable.

Automatic detection of recurring failures

You can identify recurring failures through intelligent similarity searches and benefit from existing experience.

Seamless FMEA integration

You link complaints directly to your FMEA and keep actions, failures, and causes up to date at all times.

Web-based complaint management

Paperless exchange of supplier complaints through automatic import of statements.

Conclusive analyses

You filter causes, clusters, and costs in a targeted manner and use clear evaluations to make informed decisions.

Intelligent action management

You keep track of deadlines, responsibilities, and completion rates, and manage actions centrally and transparently.

Integrated into the QM system

Complaint management can be fully integrated into your existing QM system – for consistent quality management when dealing with complaints.

SCREENS

Clear structure and intuitive operation

Software screen complaint processing with Ishikawa diagram — Ishikawa diagrams and the 5 Whys method for determining cause and effect

Software screen Problem description of a complaint with 2D drawing — Complaint reports according to 8D, 4D, and CAPA methodology or individually

Our Brands

Quality at the highest level

The PeakAvenue platform combines the strengths of leading expert systems from APIS IT, PLATO, iqs Software, Isograph, and OSSENO Software into an integrated solution for end-to-end engineering and quality management.

Our current software solutions will remain available and will be supported in the long term, while future innovations will be incorporated into the PeakAvenue platform—ensuring a secure, step-by-step transition to a modern, networked software world.

PeakAvenue Plattform

Expert solutions united in one eQMS

The central basis for the quality and development of your products: Seamlessly connect tools, data, and processes for maximum transparency and efficiency throughout the entire product lifecycle.

Quality Center

End-to-end QMS software for long-term quality excellence

Achieve measurable, transparent quality improvements: iqs QC covers the complete quality control cycle - from planning and shop-floor inspection to in-depth analysis.

e1ns Engineering

Optimize product development and quality

Secure product quality from the very beginning: With PLATO e1ns, you manage your development process efficiently and reduce risks—web-based, structured, and fully integrated.

IQ Software

Your benchmark for FMEA and Risk Analysis

Achieve top-tier FMEA and risk analysis: APIS IQ-Software enhances your process efficiency and ensures lasting functional safety and quality.

Isograph RAMS

Expert software for RAMS and Fault Tree Analysis

Master complexity in reliability, safety, and availability: Isograph’s advanced tools empower companies to accurately evaluate and optimize complex systems.

reqSuite® rm

Efficient, intelligent requirements management

Streamline your requirements management - simpler, more structured, and more efficient: reqSuite^®rm from OSSENO Software delivers a top-tier solution that is intuitive, powerful, and enhanced with smart assistance.

Evaluate complaints in a targeted manner and improve quality in the long term

Use complaints as an opportunity for optimization. We would be happy to show you how you can effectively manage your complaint processes with our solution.

Complaint Management Software for Efficient Failure Processing