MM - Action Management

Effective control and monitoring of actions

Central instrument

Action Management (MM) accesses other Quality Center modules which may have actions attached to them. This provides you with a central overview and the option to track all actions from Complaints Management, FMEA, audits, Inspection data acquisition and APQP. Furthermore, it allows actions from independent modules to be included, therefore optimizing the organization of your own actions. This way the Action management module automatically supervises all deadlines and creates follow-ups and reminders.

Multilevel filtering

The Action Management module, you can filter across several levels, e.g. across departments, teams or individual employees in your company. This makes MM the ideal management tool for an overview and optimized control of resources to complete planned actions.

Greatest security

In Action Management, defined actions cannot be lost. The software gives control over completion statuses and the efficiency of actions via identification analysis – at a glance it is possible to see which actions have been successfully completed, remain open, or are partially completed. MM increases security in your company.

Clear communication

The escalation management automatically informs defined personnel if actions have not been processed, or deadlines exceeded. Actions between customers and suppliers can be exchanged and supervised via QC - Supply Chain.

Simple processing via QC - Web

All employees, including those outside the QM department, can take action quickly on the intranet via the web and edit actions. If the action is related to a Q-process, the respective context of the action (complaint, audit) can be viewed.


  • Capturing actions, effective scheduling and documentation of time and costs
  • Definition of persons responsible for action processing, including team administration
  • Support of the defining actions through freely definable action catalogs
  • Review of the degree of completion and effectiveness of actions
  • Informing those responsible about open actions and completed actions by email
  • Reminder of outstanding actions by follow up email
  • Integrated overview of individual and delegated actions; extended to all iqs modules as well as user-related and cross-divisional
  • Splitting up into sub-actions and tracking these sub-actions separately
  • Multiple analysis, e.g. open actions related to departments
  • Logbook for commenting on the progress of an action
  • Escalation Management
  • Tracking of actions, as well as costs and logbook entries, via the Intranet, also as a tablet application
  • Exchanging, processing and monitoring of actions with customers and suppliers via QC - Supply Chain
  • Cyclical actions e.g. to remember requalification of a part

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